myChart Overview
Get an introduction to myChart and its key features, including managing appointments, viewing test results, messaging your care team, using Get Care Now and accessing your health information.
How to Access myChart
This video guides patients through accessing and logging into myChart, including account setup, password recovery and downloading the MemorialCare App.
Tutorial - How to Complete Your Online Pre-Visit Check-In
Learn how to prepare for your upcoming appointment by completing your online pre-visit check-in on myChart.
Tutorial - myChart Hardware Test for Video Visits
Learn how to prepare your computer or mobile device for your upcoming video visit through this quick video tutorial.
How to Join a Video Visit
This step-by-step guide shows you how to join your scheduled video visit from the myChart or MemorialCare App. It ensures you're ready to connect with your provider at your appointment time.
myChart
myChart Features
- Review Your Health Information
- Access your test results
- View your visit notes
- Manage your medications and request refills
- Schedule and Manage Visits
- Search for urgent care options close to you
- Check in before your visit to save time
- Join video appointments
- Talk to Your Care Team
- Send messages (non-urgent questions)
- Upload pictures and videos
- Get answers without a phone call
- Pay Bills and More
- View and pay bills online
- Request medical records
Do not use myChart for emergencies. Call 9-1-1 if you need urgent help.
How to Sign Up
Getting started is simple.
- Go to the MemorialCare myChart web page
- Click "Sign Up Now"
- Enter your activation code, or sign up without a code.
If you don't have a code, you will fill out your personal information and answer a few questions to verify it's you and activate your account.
myChart Proxy
Proxy access lets you:
- See another person's health record
- Help manage their care
- Use your own myChart login to switch between accounts
Who Can Use It?
- Parents or guardians
- Family members
- Caregivers
Access depends on age and permission.
Types of Access
Full Access
- You can:
- See test results
- Message care teams
- Schedule appointments
- Request prescription refills
Partial Access
- You can:
- View most health information
- Send messages
- You cannot:
- Request prescription refills
- Manage appointments
Age Rules
- Ages 0 - 11: Parent or guardian gets full access
- Ages 12 - 17: Parent or guardian gets partial access, and 12 - 17 year olds can grant full access
- Ages 18+: Patient chooses who gets access
| Proxy Type | Applies to | Proxy Form Required | Termination Process |
|---|---|---|---|
Pediatric | Allows a parent or guardian to have full access to myChart account of pediatric patient under the age of 12 | Yes. Access is obtained by completing the myChart Proxy Form and providing it to any MemorialCare front office staff. | Access automatically terms on the patient's 12th birthday. Another proxy form for Teen Proxy will need to be completed, or the teen may log into their myChart account and grant proxy access from the Sharing Hub. |
Teen | Allows a parent or guardian to have limited access to myChart account of pediatric patient between the ages of 12-17. | No. A patient can have their own myChart account at age 12. Once an account is created, proxy access can be granted through the Sharing Hub in the myChart menu. | Access is automatically terminated on the child's 18th birthday. |
Teen (Enhanced) | Allows a parent or guardian to have full access to myChart account of pediatric patient between the ages of 12-17. | No. A patient can have their own myChart account at age 12. Once an account is created, proxy access can be granted through the Sharing Hub in the myChart menu. | Access is automatically terminated on the child's 18th birthday. |
Adult | Allows an individual to have full access to the myChart account of an adult 18 years of age or older. | No. Proxy access can be granted through the Sharing Hub in the myChart menu. | Access is terminated when the patient makes a written or online request to end access, a specified expiration date is reached, or the patient revokes access from within their own myChart account. |
Need Help?
If your physician is not using myChart, you will need to login to a different patient portal. Click here if your physician is using Next MD.
Online chat is available 24/7 to help you log in or sign up for myChart. It can also connect you with a live human for additional support. To get started, simply click on the chat bubble in the lower right corner of this page.
Urgent Medical Concerns
Please do not use myChart to send any messages requiring urgent attention.
- For urgent medical matters, contact your doctor's office by calling (877) 696-3622.
- For medical emergencies, call 9-1-1.
myChart Bedside
About myChart Bedside
During your hospital stay, myChart has a special view called myChart Bedside. myChart Bedside allows you to view current hospital visit information, including:
- Your hospital health issues and conditions you are being treated for
- Your primary doctor and clinical teams during your hospital visit
- The current list of medications being administered during your stay
- Your latest lab and test results
- Granting proxy access to your inpatient medical record should it be needed during your stay
If you already have a myChart or MemorialCare account, you can access myChart Bedside from either application.
Commonly Asked Questions for myChart Bedside
See below for additional information on myChart Bedside. For additional questions, call us 24/7 at (877) 510-1279.
myChart is our patient portal, it can be accessed at any time to view your medical record. myChart Bedside is a special view available during a hospital stay. myChart Bedside provides real time information during a patient’s hospital stay. Patients can always switch back to the regular myChart view. After the hospital stay, patients no longer see the myChart Bedside view.
Yes, you can always switch between the myChart Bedside view and your usual myChart activities.
The myChart application is free of charge. You can access the myChart Bedside view during a hospital stay directly from the myChart application. The myChart application is available on Android and iOS mobile devices.
We are testing myChart Bedside across a few select units throughout our hospital system to collect feedback on the experience before making it available to everyone.
If you are admitted to those units, you will have myChart Bedside available. However, if you transfer to a new unit that is not included in our pilot program, you will lose access to Bedside during this testing period. We appreciate your patience and any feedback that you can provide to help us improve myChart Bedside for more patients in the future.
- Ask your care team for guidance on setting up proxy access. Depending on the type of access you are requesting, you may need to work with our admitting team to complete the necessary forms.
- Parents accessing records for children or adolescents under 18 will be required to complete a consent form before access is granted. The consent ensures that we have the right permissions to share health information.
- Adults (18 years and above) can grant proxy access directly through their own myChart account via the Sharing Hub.
- Your health information comes directly from your medical record. You may ask your care team to fix any incorrect information.
- For items that your care team cannot fix, please contact our Health Information Management team to assist you.
- Phone: (657) 241-7001
- Fax: (657) 276-4774
- Email: [email protected]
- Phone Hours: 8:00 AM to 4:00 PM; Monday - Friday (excluding holidays)
- The list of medical concerns comes from health information entered by your care team during your hospital stay. The full list may contain specific medical terms that are tied to diagnoses codes that are intended for technical documentation purposes.
- There may be other health concerns for which you see a medical provider, but are not being actively managed during this your hospital stay. You can navigate to the myChart view to see all your current and past medical visits.
Most test results are available immediately. You can navigate to the test results section to review the information. However, your provider and care team may need more time to review these results as part of your entire care plan. Please wait for your provider to discuss these results with you directly.
- The care team, registration staff, or unit secretary can send you an activation code to begin the myChart activation process.
- If you do not have an activation code, you can sign up with your information here.
Once a patient is discharged from the hospital his or her hospital visit can be found in the Past Visits section of myChart. Patients can access the Visit Notes and After Visit Summary for details on their hospital stay.
- Please notify your care team if you need to make adjustments to your home medications or preferred pharmacies while you are in the hospital. This will ensure your care team has the most updated information.
- Do not take any medications during your hospital stay unless your provider tells you otherwise. If you have questions, talk with your care team.
- Your Expected Date of Discharge (EDD) is the day we anticipate you may be ready to leave the hospital based on your current progress. Your care team reviews this daily to make sure you're ready and have everything in place before you leave.
- This date can change depending on how you're doing. Please work with your care team to understand what else is needed to ensure you have a safe discharge.